100% Satisfaction Promise

The Alii Guarantee

Our Promise to You

If it’s not unforgettable,
it’s on us.

At Alii Nui, we take great pride in offering the Alii Guarantee. As the only company on Maui to provide such a promise, we are confident that your experience will not only meet but exceed your expectations. Should it fall short for any reason, we will gladly arrange a complimentary rebooking for an alternative experience or refund up to 100% of your ticket price.

Why We Can Make This Promise

The Alii Standard

A guarantee is only as good as the operation behind it. Here’s what backs ours.

Food & Beverage
Built to Rival the Best.

Seasonal, locally inspired cuisine prepared fresh onboard. Maui’s most expansive charter bar with cocktails shaken to order, never batched. Wines curated for the sail.

Dockside Boarding.
No Wet Feet.

Effortless boarding directly from the dock. No beach loading, no wet clothes, no friction. Every charter begins and ends in comfort, the way it should.

More Crew.
Better Service.

Staffing levels that exceed industry norms on every sail. Trained in-water professionals, certified bartenders, and experienced culinary teams onboard. More attention, better service, every time.

Sustainability Isn’t a Feature.
It’s a Responsibility.

No single-use plastics. Reusable serviceware throughout every charter and reef-safe sunscreen provided onboard. Respect for the ocean is built into how we operate.

Capped for Comfort.
Built for Space.

Every charter is intentionally capped below certified capacity. Expansive decks, shaded seating, daybed loungers, and bow trampolines. The kind of space guests notice the moment they step onboard.

A Photographer
on Every Charter.

A professional photographer onboard every Alii Class experience. Capturing in-water and onboard moments you’d otherwise miss. So you can stay present and let us handle the camera.

*Please note that minor variations may occur due to factors beyond our control, such as weather conditions, updates to food and beverage offerings, or operational considerations. These adjustments are made with your safety and comfort in mind.